Temporary Foreign Worker (TFW) Client Support Worker


BETS Division

Post Date

June 24, 2024

Closing Date

July 8, 2024

More Information


Temporary Foreign Worker (TFW) Client Support Worker

Full-time | 40 hours/week

CCIS (Calgary Catholic Immigration Society) is a nonprofit organization that provides settlement and integration services to all immigrants and refugees in Southern Alberta. Since our inception in 1981, we have been a community leader with solid experience in the design and delivery of comprehensive services for our newest neighbours. We deliver these services through a dynamic multi-cultural, multi-denominational and multi-disciplinary team of professionals who collectively speak over 60 languages.

From airport reception to a first job interview, CCIS’s programs and services have been designed to assist immigrants and refugees through all phases of the settlement and integration process. CCIS is committed to welcoming and serving newcomers of all races, ethnic and national origins, cultural backgrounds and religions, sexual orientations and gender identities and expressions.

CCIS – Business, Employment and Training Services (BETS) Division:

Obtaining sustainable employment is a primary goal for the majority of the clients/students who attend the programs and utilize the services delivered by our BETS division. Our aim is to deliver programs that prepare individuals for economic independence within the realities of today’s Canadian workplace. Our experienced and knowledgeable BETS staff and volunteers achieve excellence through the design and delivery of many practical employment and training initiatives.

Job Summary

Location: Foothills & Surrounding communities East, West and South

The Calgary Catholic Immigration Society (CCIS) is seeking a qualified individual for the TFW Client Support Worker position. As a TFW Client Support Worker, build community capacity and lay the foundation for an inclusive and welcoming community. This will be accomplished by working alongside Calgary and FCIS staff and individuals and groups in the communities to improve their abilities to affect change and influence related issues. The TFW Client Support Worker will achieve results largely by establishing sustainable networks and introducing inclusionary practices.

Primary Duties and Responsibilities include, but are not limited to:

  • Identifying clients’ needs and providing relevant services, including settlement and integration support, system navigation, referral and emergency support.
  • Using the FCIS office as a hub, connecting with newcomers, especially TFWs, through outreach, providing educational support for families with school-age children, and educating individuals about their rights and responsibilities through the delivery of custom-facilitated presentations and sessions.
  • Deliver partnerships and collaborations in settlement services and engage multiple stakeholders to support settlement and integration in the communities where clients reside.
  • Promoting awareness in the community of newcomer issues, barriers and accessibility to services.
  •  Acting as a bridge to assist newcomers in accessing services in the community.
  • Engage stakeholders and coordinate and facilitate meetings
  • Support the Councils and Working Groups
  • Facilitate the implementation of the FLIP action plan
  • Work together with communities in the Foothills region to develop successful and sustainable strategies to:
    • Integrate newcomer/immigrant needs
    • Build welcoming communities
    • Support immigrant recruitment and retention
    • Create active inclusion
    • Increase the sense of belonging of newcomers
  • Participate in meetings/activities held by partner organizations to foster strong relationships with stakeholders
  • Conduct research about the local needs of newcomers
  • Conduct program evaluations
  • Be informed of best practices

Qualifications and Skills

  • Bachelor’s degree in social work, Community Development, intercultural relations, communications or equivalent, relevant experience is an asset
  • Experience in the settlement sector, working with diverse populations and communities
  • Ability to speak a second language will be an asset


    • Experience facilitating groups, processes, and community engagement
    • Experience in research, strategy development, communication plans, and marketing plans is an asset
    • Background and demonstrated evidence of recent work in community development and community engagement is essential
    • Proven track record of working with multiple stakeholders, maximizing collaboration and creative community solutions


    • Knowledge and understanding of issues related to the successful settlement of newcomers
    • Knowledge and understanding of communities in the Foothills is an asset


    • Written and verbal communication skills in English and a second language
    • Interpersonal skills and high cultural competency
    • Problem-solving skills
    • Organizational and project management skills are an asset

Personality traits

    • Takes initiative, and Team Player
    • Independent and critical thinker
    • Creative
    • Dependable
    • Open-minded
    • Adaptable

Specific requirements

    • Current valid driver’s license and access to vehicle
    • Residence in the region and knowledge of local community resources
    • Must be willing to work flexible hours (some work on evenings and weekends will be required)
    • Must be legally eligible to work in Canada
    • Must have a valid Criminal Record Check report

How To Apply

Qualified candidates are invited to send resumes and cover letters to hr@ccisab.ca by Monday, July 8th, 2024. Please include “ TFW Client Support Worker” in the subject line of your email.

NOTE: Resumes will be reviewed as submitted, and interviews scheduled as appropriate. This posting will be removed as soon as a suitable candidate is found, possibly before the published end date. 

CCIS thanks all applicants; however, only those selected to compete further for this position will be contacted.


Make A Direct Impact on Your Community by Donating to CCIS (Calgary Catholic Immigration Society).

We acknowledge all donors who contribute so generously to CCIS. Your contribution honours the courage and resiliency of Alberta’s newest residents.

Donations? Call Us: 403.262.2006

Skip to content