From Struggle to Stability: A Refugee Family’s Journey of Resilience

A year ago, a resilient family of eight moved to Canada from Myanmar. The family consists of a 75-year-old grandfather as the head of the household and his 9-year-old grandchild as the youngest member. Notably, the family does not have last names, a cultural distinction that reflects their unique background.

From the start, the family faced significant challenges. With diverse and complex needs spanning health, financial, social and physical abilities, their transition into Canadian society presented unique obstacles. Some family members live with dual disabilities, adding further complexity to their journey.

Overcoming Early Challenges


Upon their arrival at our refugee reception house, Margaret Chisholm Resettlement Center (MCRC), the family encountered significant hurdles. Mental health challenges led some members to wander off or run away, prompting the assignment of two dedicated case managers to ensure their safety and well-being. Additional security measures were also put in place at MCRC to support them.

Once they transitioned to permanent housing, new difficulties emerged. The family struggled with urban life skills and everyday tasks. They didn’t know how to use basic household amenities like microwaves, thermostats, washers, or dryers. Hygiene practices were unfamiliar, leading to missed medications, skipped showers, and improper cleaning habits. Despite having five bedrooms in their home, the entire family slept together in one room due to unfamiliarity with their living space.

Building Independence Through Skill Development

With support from their case managers, Essential Life Skills Workers (ELSW), and community volunteers, the family began learning critical skills to navigate their new environment. Gradual instruction focused on:

  • Cooking and using modern appliances.
  • Cleaning utensils and maintaining personal hygiene.
  • Managing household utilities and proper use of rooms and washrooms.
  • Using public transit to access essential services and engage with the community.
  • Taking daily medications with homecare support and maintaining hygiene routines.

To address mental health needs, some family members requiring intensive care were placed in supported group homes, while others attended specialized school programs and wore medical bracelets for safety.

Path to Stability and Independence


As they adapted, the family made remarkable progress and completed our Resettlement Assistance Program (RAP). One family member, Sein Myein, secured full-time employment while continuing LINC classes to improve his English skills.

Over time, the family achieved several milestones:

  • Transitioning from sharing one bedroom to fully utilizing their home.
  • Managing household tasks like cooking, cleaning, and laundry independently.
  • Gaining financial literacy by saving money and utilizing government programs such as FSCD (Family Support for Children with Disabilities) and AISH (Assured Income for the Severely Handicapped).
  • Actively participating in their local community, building a strong support network and sense of belonging.

A Bright Future Ahead

This family’s journey is a testament to resilience and determination. With support from CCIS staff, community volunteers, and their own commitment to learning, they have transformed from a family overwhelmed by challenges into one that is nearly independent and well on its way to long-term stability and success.

And now we can proudly say: “Way to go!”

Contact Us:

Email: [email protected]

Phone: 403.262.8132

Website: https://ccisab.ca/margaret-chisholm-resettlement-centre-mcrc/

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