As the sun sets on an extraordinary career at CCIS, we bid a heartfelt farewell to Cynthia D’Souza, our beloved Main Switchboard Receptionist, who is retiring on Monday, March 31, 2025, following 35 years of exemplary and dedicated service.
Cynthia’s journey with CCIS began as a newcomer to Canada, seeking a sense of belonging in a foreign land. Little did she know that her quest for connection would blossom into a lifelong commitment to helping others find their place in this country.
The CCIS motto at the time of Cynthia’s arrival was, “I was a stranger, and you made me welcome.” Recalling her early days at the agency, Cynthia reflects: “I felt like a stranger, but this organization welcomed me with open arms. That sense of belonging and purpose inspired me to stay and contribute to the mission of helping others find their place, just as I did.”
Over the past three and a half decades, CCIS has undergone a remarkable transformation, evolving from a modest organization into one of Canada’s largest non-profits dedicated to serving newcomers. Cynthia has been an integral part of this journey, witnessing and contributing to the organization’s exponential growth and its ever-expanding impact on the community. As CCIS adapted to meet the changing needs of an increasing number of newcomers, Cynthia took pride in her role in this evolution. She reflects on this growth with a sense of accomplishment:
“Over the past 35 years, I have witnessed CCIS grow tremendously, expanding its services and impact within the community. From a small team to a well-established organization, CCIS has continually adapted to meet the evolving needs of newcomers. I am most proud of how we have strengthened our support systems, providing more resources, training, and opportunities to help individuals build successful lives in Canada.”
Throughout her tenure, Cynthia has been the calm centre of the ever-busy Fifth Floor reception area at CCIS’s bustling main office, managing a constant stream of walk-ins, calls and appointments with grace and efficiency: “Witnessing the overwhelming influx of newcomers and refugees and having the privilege to support them during challenging times is something I will always hold dear. Each interaction with these individuals reminded me of the importance of our work and the profound impact we had on building their new beginnings.”
Her approach to this demanding role was simple yet profound: “Staying organized, being approachable and maintaining a calm, professional demeanour,” she explains
Cynthia’s impact extends far beyond her official duties. She has been a mentor, a friend and a beacon for countless colleagues. Oleksandra (Sandy) Zavertaliuk, CCIS Business Centre receptionist, beautifully captures Cynthia’s essence: “Not all heroes wear capes. This perfectly describes Cynthia, who, despite her quiet and humble presence, has been the backbone of our organization for so many years.”
“Since the day I joined the team, Cynthia has been my teacher, coach, and role model. I’ve always marveled at how she remains calm, mindful, and focused, no matter the challenges at hand—whether it’s handling clients with difficult life situations, managing an overwhelming number of calls, or remembering every staff member’s name, position, and contact information. And the list goes on!”
Gloria Bathen, Administration Division Manager, echoes this sentiment: “Cynthia’s dedication, hard work and loyalty to this agency, along with her patience, and empathy for both staff and clients, are genuinely valued, recognized and deeply appreciated.”
“Her unwavering commitment to her role, her calm demeanour and her ability to treat everyone with respect, kindness and understanding is leaving a lasting impact on both her colleagues and the clients she has assisted throughout her career. Her contributions will never be forgotten.”
Lucila Dela Cruz, who has had the privilege of working alongside Cynthia for 18 years, began her journey at CCIS as a volunteer and trainee with Cynthia, eventually leading to roles as a junior secretary, back-up receptionist and now, intake facilitator. Reflecting on Cynthia’s impact, Lucila notes, “Cynthia is a true professional who leads by example. She inspired me with her smile, calmness, patience, kindness and compassion. That excellent attitude and character is something to aim for daily, whether on the telephone or in-person.”
Cynthia’s legacy at CCIS is one of compassion, professionalism and steadfast commitment to service and community. Her role as the first point of contact for newcomers has given her a unique perspective on the challenges they face. “Seeing firsthand what they go through gave me valuable insight into their struggles and needs, making me more knowledgeable and better equipped to offer guidance,” Cynthia shares
As she prepares to embark on her next chapter, Cynthia looks forward to relaxing, travelling, and cherishing time with her family, especially her three grandchildren. True to her giving nature, she also plans to continue volunteering at her church and supporting causes close to her heart
To the colleagues and volunteers she has mentored over the years, Cynthia expresses her gratitude: “Thank you for your collaboration and hard work. I’m proud to have worked alongside you.”
CCIS CEO Gordana Radan shares her thoughts:
“Cynthia’s 35 years of service have been nothing short of extraordinary. Her dedication, compassion and professionalism have set a standard of excellence that will inspire everyone to come after her. She’s been the heart of CCIS, and her legacy of kindness and empathy will continue to shape how we welcome those starting new lives in Canada. Thank you for your invaluable contributions to CCIS and to the countless lives you’ve touched. You will be deeply missed but never forgotten.”
As we bid farewell to Cynthia D’Souza, we celebrate a distinguished career, and a life dedicated to service, compassion and the betterment of our community. Her legacy will continue to inspire and guide us as we carry forward the mission of CCIS.
To Cynthia, we say thank you, congratulations, and may your retirement be as rewarding and impactful as your time with us.
- Comments -
Cheryle Posadas Guinsatao: Cynthia, your 35 years of kindness, patience and empathy have been phenomenal. We’ll miss you dearly. 
Elvira Bonilla: Dear Cynthia, As you embark on this new chapter of your life, know that your contributions to CCIS have made a lasting impact in those who where served with your dedication, kindness and compassion. You really made the “strangers to feel welcome” . I was one of them! When I visited for the first time CCIS, you were the first person I approached. Your everyday smile and pleasant personality will be missed at CCIS. I wish you nothing but a happy retirement and the time to do what you loved and cherished moments!! Elvira
YOSAN PHILLIPOS: I will never forget the first day of my practicum , I was so nerves and new and you gave me that welcoming warm smile and hugs and make me feel welcomed for real and never judged me for not been good enough at the beginning. You are my role models the laughs, fights and argument we had they are part of us as a human begin but at the end our respect love will always brings us back. i will really miss you and i have high respect for you as a colleague and friend. I want to thank you personally for all this hard working and dedication years to CCIS and was such a blessing to be working with you, your hard work and dedication will not go unnoticed it has been and always will be great having you in at CCIS on making differences in the life of the clients and your colleagues. I wish you all the best in your new retirement lifestyle and enjoy it and the sky is the limit, and may the almighty God be with you all the time and bless you with all good things you deserve. ALL THE BEST IN YOUR NEW CHAPTER IN LIFE JOURNEY AND IT IS NOT GOODBYE BUT JUST WILL SEE YOU LATER. P:S I HATE “GOODBYES”
Beverley Hejduk: Congratulations on your retirement. It’s well deserved. It’s hard to imagine CCIS without you’re warm welcoming smile. As you embark on this new chapter of your life, I wish you all the best and hope that it’s filled with some much needed rest and relaxation.
Aneta Popa: Cynthia, congratulations on 35 wonderful years with CCIS! Since I joined almost eight years ago, you have always been so kind and welcoming. We will truly miss your warm voice greeting us. The photos of you with some of our colleagues are so special and show the amazing journey you’ve had. You have been a wonderful colleague, and CCIS won’t be the same without you. Wishing you all the best in this next chapter!
Monika Bhandari: Cynthia, we say a fond farewell to you as you step into a well-deserved retirement. Your dedication, warmth, and unwavering spirit have left a lasting mark on us all. As you turn the page to this exciting new chapter, I wish you endless joy, adventure, and relaxation—may every moment be as remarkable as you are. Congratulations, Cynthia, and here’s to a retirement filled with love and happiness. I will miss you. xx
Tulan Do: A Farewell to Cynthia D’Souza, My Receptionist
You led us with grace,
And inspired us every day.
Now, as you embark on a new journey,
I wish you joy and good luck.
I will always remember you,
With fond memories and smiles.
I hope you will fulfill,
The dreams you left behind.
Wishing you all the best, And a heartfelt farewell.
Marilen Acenas: Dear Cynthia, It’s nice knowing and working with you. Good luck to the next chapter of your journey….enjoy your retirement.
Heidi Tang : Thank you for keeping everything running smoothly with a smile. We’ll miss your steady presence. Enjoy the next adventure that retirement brings! Wishing you nothing but good health and joyful moments.
Maysoon Ism: We don’t often look up to the sky to check if the stars are there, but we know that they are there.
Cynthia has always been that constant presence for me—calm, helpful, and supportive. There was never a time I reached out to her and she wasn’t this serene and understanding person. I generally don’t like goodbyes, but I’ll think of a shining star each time I pass by the 5th floor. 
Nidhi Sachdev: Dear Cynthia, while we’ll miss your presence dearly, we’re so happy for you as you begin this exciting new chapter. May retirement bring you joy, relaxation, and all the time in the world to enjoy the things you love most. You’ve earned it!
Brook Bayou: Congratulations, Cynthia, on your well-earned retirement! It’s hard to imagine CCIS without your warmth, kindness, and welcoming presence. I wish you all the joy, relaxation, and fulfillment you truly deserve. Enjoy every moment!
Alaistair (Alex) DeMendonca: Cynthia, as you embark on this exciting new chapter of your life, I just wanted to take a moment to express my deepest gratitude and warmest wishes. From the very beginning, you’ve been the heart of this place—always approachable, supportive, and genuinely kind to everyone around you. You left an indelible mark on me, long before I even had the privilege of joining CCIS as an employee.
While we’ll miss your presence dearly, and I’ll especially miss our conversations, I hope retirement brings you all the peace, happiness, and adventure you deserve.
Thank you for everything, Cynthia. CCIS won’t be the same without you.
P.S. Please don’t be a stranger. Come visit us sometime!
Mohammad Muzamil kakar: Congratulations on your retirement, Cynthia! Your dedication and kindness have made a lasting impact on so many lives. As you step into this new chapter, I hope it brings you endless joy, relaxation, and exciting new adventures. Wishing you all the best in the years ahead!
Sabita: Dear Cynthia, It is with mixed emotions that we say farewell to a colleague who has become a friend. Working with you has been an absolute pleasure. I have so many happy memories with you. I am seriously going to miss you here. Have a wonderful time with your family! Enjoy! With love. Sabita
Anna Mazur: Happy Retirement, Cynthia! Working with you over the years has been a pleasure. I’m so grateful for all of our conversations, shared laughs, and moments together. Wishing you health, joy, and peace in your retirement! You will be greatly missed. I wish you much happiness in retirement.
Jane Mwangi: As a volunteer, you gave me my first professional Canadian experience. Your generosity in sharing skills without holding back or getting tired was a lesson learnt. I wish you God’s peace in abundance in your retirement.
Nidhi Sachdev: Dear Cynthia, while we’ll miss your presence dearly, we’re so happy for you as you begin this exciting new chapter. May retirement bring you joy, relaxation, and all the time in the world to enjoy the things you love most. You’ve earned it!
Diana (Dennis) Van der Velden: Dear Cynthia, congratulations on your decision to retire. I can’t believe it has been 35 years! That would put it back to 1989, over in the old building on 17 Ave and 1st. When I first met you, in ’98, I really appreciated your friendless and kindness. And over the years since I have been consulting with CCIS, I could always count on your friendly face and asking me how I was doing. It was a warm welcome every time even when you were busy and had a full reception area of people. Thank you for your dedication to CCIS. I will miss you. All the best and enjoy your retirement!
Cynthia D’Souza: Thank you all for your lovely comments. Miss you all. Thank you Bamidele for posting this beautiful article. Best Regards, Cynthia.
